Sep 16, 2015
If - after months of effort - you find yourself saying one or more of the following:
“They just don’t understand how our product can…(cure cancer, make their teeth whiter, solve world hunger…)
“They just don’t understand our value proposition.”
“They just don’t understand our pricing model.”
Stop! If customers “just don’t understand” - it’s not their problem. It’s also not their job to buy your product, make you profitable, or grok your models or value proposition - particularly if you’re actually saying “pricing model” or “value proposition” to them. Ack!
Don’t “educate” your customer. Go where they already are. How are they doing things today? How can you easily fit into their comfort and/or happiness zone? (Comfort and happiness are just as important in B2B - maybe even more so, since so many people dislike their jobs.) And, that pricing model? If they just don’t get it, it’s time to come up with a new one - and in doing so, banish the words “but” and “can’t” from your vocabulary (see above re profitable.)
Note re educating - there’s a big difference between providing useful, relevant information and beating someone over the head repeatedly with marketing hoo-ha.
Get some value from this post? Make a donation to Roadrunner Food Bank (NM). Easy, fast and secure. I’ll never know but you will….and doing good makes us feel good. Your contribution to Roadrunner Food Bank helps provide food and hope to nearly 40,000 children, seniors and adults every week. Also, they make your gift count by converting every $1 gift into 5 meals (something to keep in mind when you want to help your local food bank. Give dollars not cans.)
Contact Mary Schmidt Today!
- Stop “Educating” Your Customer.
- Nobody Cares What “I” Want or Think.
- “WHY CAN’T THEY JUST TELL THE STORY??!!!!”
- Advertise with Google! It’s Simple! It’s Cheap! It’s Easy! (Not)
- But what if your customers will BUY a faster horse?
- The Illusion of “Incremental” Changes
- Can You Grow Out of (in) a Stagnant Market?
- Brain Food
- Do Good. Do Well.
- Start-Up Sanity Checks
- Marketing Troubleshooting
- Pet Peeves
- Social Media Reality Checks
- Web Bytes