Sep 01, 2006
“The nation’s most trusted consumer electronics specialty retailer of wireless communications, electronic parts, batteries, accessories” Gee, wonder who that could be? Hey, it’s RadioShack! (their web descriptor). Yes, the same company that just laid off over 400 people via e-mail. Hope they’re not wondering why so many office supplies (and notebook computers and electronic parts) seem to be - um - disappearing. Or, why customer service is really getting bad.
Sure, maybe they did tell people a layoff was coming - and the cost-cutting and headcount reductions may be necessary, albeit painful. But, c’mon! Just how clueless can a company be? And, why is it so hard to walk the talk? This from a Radio Shack press release way back in July:
RadioShack is a trusted and respected brand with unparalleled levels of local presence and is represented by a group of extremely talented employees. I am honored to have been chosen to lead this dedicated group of employees as we create new value for our shareholders and an exciting experience for our customers,Ã¢â‚¬Â said Day. Ã¢â‚¬Å“I look forward to working with the management team, the board and the dedicated associates of RadioShack to produce levels of return that we and our shareholders expect.
Just a thought, but leading those talented employees might entail more than sending out an e-mail…
But wait! Apparently, disrespecting employees bodes well for business growth. “Shares of RadioShack rose 29 cents, or 1.6 percent, to close at $18.21 Wednesday on the New York Stock Exchange.”
BCC (Big Clueless Companies) CEOs seem to spend all their time on Wall Street - when the customers are all over on Main Street - looking, looking, looking for quality products and service. And - oops - service requires (happy, trusting and trustworthy) employees, from the HQ right down the line.
In Pet Peeves
Contact Mary Schmidt Today!
- Social Media for Service & Support Workshop—Friday, May 16, Chicago
- Tough Love for Entrepreneurs—Three Tips
- Three Things A Customer Service Rep Should Never Say
- A Reality Check: Super Bowl Ads
- Here’s a Wild Idea: Make Products, Not Ads.
- You Never Know When You May Need an Old Idea. Here are Three.
- “Mama Don’t Text.”
- Brain Food
- Do Good. Do Well.
- Start-Up Sanity Checks
- Marketing Troubleshooting
- Pet Peeves
- Social Media Reality Checks
- Web Bytes