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Mary Schmidt Marketing Troubleshooter

Mary

Idea Pool

Of Customer Service & Bovine Biosolids

Mary Schmidt

Jan 16, 2006

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I’m currently reading Your Call Is Important to Us: The Truth About Bulls***  I got to page 5 and was already starting to nod my head in emphatic agreement, by page 25 I’m grinning in rueful self-recognition…and so on…I may be running amok with an Uzi by the end. 

But seriously folks - we live in a society in which cynicism is the last refuge of the disappointed (defeated?) idealist.  Of course, we’ve always had master shovelers of biosolids.  What’s different in the 21st century is the

In Marketing Troubleshooting

Sloppy is as sloppy does. 

Mary Schmidt

Jan 12, 2006

As Seth Godin ponders “Google making us sloppy. “  We increasingly don’t worry about little things like spelling since we assume - correctly more often than not - that Google is brilliant and will give us results if we just get “close enough.”  As a former Honors English student, I’m deeply disturbed (even though I’ve long forgotten a lot of the rules, they’re still rules.)  But, the thought that really disturbs me is what if the people posting all that info are equally as sloppy? These days

In Marketing Troubleshooting

Fun new party game!  Truth Spinnin’. 

Mary Schmidt

Jan 12, 2006

Of course, there is much - um - truth to the old saying, “There’s two sides to every story, and then there’s the truth.”  However, we marketers have to be vigilant that we don’t get so wrapped up in the selling that it becomes easy, even expected, to spin the truth more and more - until it’s non-existent (along with our integrity).  Once we get started, it can be hard to stop - particularly when we’re under pressure to produce and have little things like mortgages, aging parents, and kids’

In Brain Food, Marketing Troubleshooting

“I’m popular. I’m pretty. Why am I (still) poor?”

Mary Schmidt

Jan 10, 2006

As I’m sure many a Southern belle homecoming queen has lamented in her post-game years.  This tale of woe applies to web sites as well.  Businesses leap onto the Web - invest in a real purty site, spend money (and time) to get their search engine rankings up - and yet they’re not making money. 

Well, here’s the thing - it’s simply not enough to look good and be popular out here on the Web - we’ve also got to deliver value (real and/or perceived) to our visitors and customers. 

Seeing

In Start-Up Sanity Checks, Marketing Troubleshooting

“NO!  I don’t believe that!” 

Mary Schmidt

Jan 06, 2006

I know otherwise bright, mature people that - when faced with something that doesn’t fit their world view (or makes them uncomfortable) - say exactly this.  Nuh-uh, You can’t make me! On such do marketing campaigns (and governments and companies) rise and fall.  (Too bad this isn’t a podcast so you could hear the utterly dismissive tone in the “NO!” statement. Ouch - alrighty then - we’ll move right along to the next topic. How ‘bout dem Bears?)

Reinforce what people already believe and

In Marketing Troubleshooting

Small Biz + Human Touch = Web Success

Mary Schmidt

Dec 15, 2005

Andrew Field, a printer in Montana (where they seem to have more cows than people) spotted an untapped market and voila!  Web Success.  This guy was Web 2.0 before there was a 2.0 (1998).  He recognized a great unserved market - all the small businesses and sole proprietors using MS Office that wanted quaility printing.  He ponied up for a good web system (albeit on the cheap from “Wall Street refugee” it was still $100,000).  Implemented the web site, added humans for the all-important

In Start-Up Sanity Checks, Marketing Troubleshooting

Do you belong on the Web?

Mary Schmidt

Dec 14, 2005

Warning:  If you think web sites are marketing bla-blah commodities or that blogs are self-indulgent drivel - you probably won’t like this post.  If you’re still learning your way on the Web and want to really move ahead, read on. 

I still run across otherwise smart people who “just want an on-line brochure” (and want it cheap.)  Then they complain they never get results from their site.  Of course, they’ve also not spent any time working on the site - looking at their stats, adding new

In Start-Up Sanity Checks, Marketing Troubleshooting

Start-Up Sanity Check for B2B Tech Ventures

Got a great idea? Are people telling you it’s crazy? Good! You’ve got to be a little insane to take that start-up leap – rather it’s out of your garage, the lab or a day job. I'll help you decide where and when to leap (and what to do when you land).

Investment: $500.00 (Why do I call it an investment? Two reasons: 1. If you’re willing to pay, that tells me you’re serious. 2. When you pay for advice, you’re more likely to value and use it.)

Drop me a line and we’ll see if we’re a good fit. If I can't help you, I’ll tell you (and if possible, tell you who can.)

Got funding? I work with one to three start-ups a year, on retainer (minimum of three months, maximum one year).

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Social Media Isn't Free, Easy or Magic.

If one of the self-anointed experts contacts you, pitching magical thinking, ask:

1. What results can I expect if I work with you? (Note: Twitter followers aren't necessarily customers.)

2. What kind of time will I have to invest? (Social media, properly done, is all about personal relationships. You with your customers...and a good relationship takes time.)

3. How do I integrate social media tools with my current operations? (Your salespeople need to know what you're saying on Facebook. Your customer service process and policies should be consistent across the board, from phone to Twitter.)

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