Jan 06, 2014
I sometimes shock people when I tell ‘em I don’t text. However…
I hear some variation of the following lament with increasing frequency.
“I hate it when people text/chat/video/photo during _____ (dinner, movie, conversations, concerts, grocery shopping, etc.)”
And yet…we all struggle with maintaining a balance—using technology as a tool, not a time-sucking, costly addiction. I love technology…have worked in “high tech” off and on for decades. At one point, as a product manager/director
Dec 17, 2013
I spend a lot of time with wanna-be and real entrepreneurs. How can you tell the difference? Attitude. Starting and sustaining a successful business is hard as hell. There are no five simple steps. There is no free money. There are no easy sales (at least not at first.)
The wanna-be: “The state doesn’t provide any help.” Yes, “the state” asks questions like, “How many jobs do you create?” “What is your potential revenue?” etc. There really is no such thing as “free money” and the
Dec 03, 2013
...Another day, more emails from people I don’t know, wanting to “connect.”
The good news/bad news about our always on, online, round the globe economy is that we can “connect” with thousands, even millions of people.
However, do those connections have any real value?
It depends. (Don’t you just hate it when I do that?)
No Value Reality Check
1. You sporadically send out an eletter to thousands of people, but have no way of tracking who opens what. And, you give them no reason to
Nov 18, 2013
Short answer: An actual Go To Market Plan. Done BEFORE they went “commercial.”
It wasn’t necessarily a bad thing to start out with a free service. But…
There should have been a plan (with a schedule) of how they were going to transition to a fee model.
Here’s what’s still missing from Facebook’s strategy (based on what I read, including interviews).
1. An - um - actual strategy. Figuring out ways to pump even more ads our way isn’t it. Nor is telling us they’re perfectly within their
Nov 05, 2013
...and neither of them are marketing or service promises.
Long story short. My CenturyLink land line finally completely died. I went without voice service for nearly a week; internet service was sorta of working, sometimes. After three “repairs” - with a different explanation/repair each time. No response to my “urgent care” emails (more about that in a sec.)
So. Time to (*sigh*) make a switch. I had been bombarded by Comcast direct mail. I called the number on the letter. After going
Sep 12, 2013
1. “I don’t have access to that information.” (PNC)
2. “I don’t know how ‘they’ make that decision.” (American Express)
3. “Our system won’t allow us to do that.” (Citi)
Over the past several months, I’ve heard all three of these and more.
Best case, I actually make a human connection with the service rep and he/she even admits their company’s policies and procedures make no sense. (HT to that nice manager at Citi. He probably got fired if they actually do listen to calls for “quality
Sep 05, 2013
Now that I have your attention…
Sorry, there isn’t one. In fact, there is never a generic answer to any questions related to starting and sustaining a successful business.
Of course my bank account would be healthier if I’d just tell people there was a no-fail solution…and for only $1995.00 I’ll send you the binders, full of easy, no-fail templates. (And, I’d be sure and write the fine print in itsy-bitsy type, so when the binders didn’t do the trick, it would be your fault, not mine.)
Contact Mary Schmidt Today!
- Social Media for Service & Support Workshop—Friday, May 16, Chicago
- Tough Love for Entrepreneurs—Three Tips
- Three Things A Customer Service Rep Should Never Say
- A Reality Check: Super Bowl Ads
- Here’s a Wild Idea: Make Products, Not Ads.
- You Never Know When You May Need an Old Idea. Here are Three.
- “Mama Don’t Text.”
- Brain Food
- Do Good. Do Well.
- Start-Up Sanity Checks
- Marketing Troubleshooting
- Pet Peeves
- Social Media Reality Checks
- Web Bytes