Nov 20, 2014
Earlier this week I re-connected with an old friend and former client. And one of the first things she said was “We owe you an apology about social media.” The folks building her company’s new web site are telling her that the company HAS TO HAVE Facebook, Twitter, etc. (It helps with SEO rankings!) After I told her that I didn’t need an apology (hey! It’s your business)—I also told her that no, they don’t have to have FB, Twitter, etc. They are a professional firm that gets almost all their
Nov 19, 2014
Twenty years ago last month, a team of well-meaning designers, coders and magazine publishers inadvertently unleashed on an unsuspecting world one of the most misguided and destructive technologies of the Internet age: the web banner ad.
Banner ads are cheap. There’s a reason. People hate them and they’re (by all reports) ineffective. So why do companies (including—ahem—the New York Times) still have them? Because other
Nov 18, 2014
In biz or life (and you really can’t separate the two, after all)—we all do it. We transform our wants into “needs.” Or, we use need as a way to avoid dealing with hard decisions and daunting realities.
For example, in my first meeting with an entrepreneur seeking funding, I ask, “How much money do you really need to get going?” Almost always we can get from “want” to the real “need.” We can then have a much better discussion about how to meet that need. What starts out as a “How do I get a
Nov 12, 2014
...or F2F always beats “optics.”
(As many wonder what the heck are “optics” anyway? Exactly. That’s all those photo opps when the poobahs sweep through a coffee shop, or burger stand, or pizza joint for a few minutes, shake a few hands and move on. Maybe hug an old lady. Kiss a baby. Seldom do they actually spend time there, on a regular basis.)
Here in NM, GOP Corngressman Steve Pearce was re-elected with a record number of votes. However, reportedly he was nervous going into the
Nov 11, 2014
Regular readers know one of my pet peeves is “It’s not personal. It’s business.” Usually said (with a sneer) right before the knives go in…
I was reminded of this recently in what should have been a mundane meeting about (what I thought was) basic operational process. *Yawn* Oh. wait. Voices started to rise. People stopped listening. Sighing. Huffing. The general level of angst in the room rose about two levels. Everyone had valid points…but…
So, what happened? Two things. People were
Nov 05, 2014
Lovely, high-gloss (expensive) brochures. Happy smiling faces on your web site. A rockin’ Facebook page. Professional (expensive) advertising. Great signs. Terrific product packaging.
That’s all “marketing?” Right? Well, yes…but…
All of that can be a complete waste if the customer’s actual experience is disappointing. Here’s a real-world, no-tech F2F experience I had just this week.
I do my best to buy local whenever possible—for everything from auto service to make-up and clothing.
Oct 22, 2014
Pivot—What all entrepreneurs should be able to do when their original idea doesn’t work.
I just returned from Las Cruces, where my client, The Loan Fund, had a celebratory lunch for their 25th anniversary at The Beverly Hills Hall. So? What’s interesting about that? An event hall—lots of those around. Then I met Victor Perez, the owner (and TLF client). Talking about his family, he said “We’ve got entrepreneurship in our blood.” He told me how his grandparents started the biz back in the
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- Life Changers—Small Things Make a Big Difference
- The Only New Year Resolution Needed
- When was the last time you closed a deal in an elevator?
- “We owe you an apology, Mary, about social media.”
- Is The Internet Dead?
- Are You Dealing With “Needflation?”
- Coffee Shop Marketing or F2F (Almost) Always Works.
- Brain Food
- Do Good. Do Well.
- Start-Up Sanity Checks
- Marketing Troubleshooting
- Pet Peeves
- Social Media Reality Checks
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